Refund Policy

Last updated: 3/11/2025

1. Overview

This Refund Policy outlines the terms and conditions for refunds related to TraderNaut's subscription services. We want you to be satisfied with our service, and we have created this policy to be transparent about our refund process.

2. Subscription Refunds

We offer a 7-day money-back guarantee for new subscribers. If you are not satisfied with our service, you can request a full refund within 7 days of your initial subscription purchase.

To be eligible for a refund:

  • The request must be made within 7 days of the initial purchase
  • Your account must be in good standing
  • You must not have violated our Terms of Service

3. Non-Refundable Items

The following are not eligible for refunds:

  • Subscription renewals after the initial 7-day period
  • Partial month or unused time on active subscriptions
  • Accounts that have violated our Terms of Service
  • Special promotional offers or discounted subscriptions

4. How to Request a Refund

To request a refund:

  1. Email our support team at support@tradernaut.xyz
  2. Include your account email address and reason for the refund
  3. Our team will review your request within 2 business days

If approved, refunds will be processed to the original payment method used for the purchase.

5. Processing Time

Approved refunds are typically processed within 5-10 business days. The actual time to receive your refund may vary depending on your payment method and financial institution.

6. Cancellation Policy

You may cancel your subscription at any time:

  • Log into your account and go to subscription settings
  • Click on "Cancel Subscription"
  • Your access will continue until the end of your current billing period
  • No partial refunds will be issued for unused time

7. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis. Any exceptions will be at our sole discretion.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at support@tradernaut.xyz